Unlike local phone numbers, toll free numbers help customers to connect with companies without incurring any extra charge. Many businesses are nowadays taking advantage of these numbers to establish their brand presence among customers by giving them an easy-to-connect channel. These numbers often make small and local businesses appear more established and professional. Many businesses […]
It becomes important to remain updated with customer wants and needs if you aim to stay ahead in the business arena. And one such important need and want of customers is to have a seamless customer experience while using your product or service. Though many factors come into play while shaping the customer experience of […]
Ranging from traditional print media to trending social media, businesses have explored a variety of paths to broadcast their promotional, informational or other kinds of business information. And, amid all this, a communication channel which stands out to make its mark in the business arena is – ‘Voice Broadcast’. Providing an innovative technique for mass […]
Are you planning to launch a limited period offer to grab your customers attention? But, wondering how to advertise these drooling offers to maximum customers in such a limited time? If you’re a business owner, you may immediately organise a meeting with your sales team, instruct them to start luring your potential and existing customers […]
Lets deepen our connect! Give a missed call on 011 3006 3006 & get my Tweets on your mobile as SMS. — Narendra Modi (@narendramodi) March 24, 2015 The above tweet clearly represent how our honourable prime minister Mr Narendra Modi picked an apt habit of his countrymen and used it to expand his reach. […]
One of the biggest element which contributes to the success of any organisation is “Employee Collaboration”. When a leader remains focused on understanding the needs and perspective of its team members, then the team thrives on working for the leader’s vision rather than pursuing selfish aims. Collaborative team mindset fosters the rise of best talents […]
Contact centres are the face of any business organisation, so as contact centre managers you have to ensure that every communication made leaves a long-lasting impression on customers’ mind, instilling a sense of trust in them. Every business has to assure that the agents are equipped with advanced technologies and are well informed in advance […]
Last few years have seen a massive paradigm shift in customer’s buying behaviour pattern, inclination towards online shopping has surprisingly undergone a huge switch. The boost in e-commerce sales can be clearly seen in the research by Statista, which forecasts a steep growth of e-commerce sales to total retail sales, from 1.7 per cent in […]
It is now more than 25 years— when the first SMS was sent. Fast forward in 2018, the popularity of SMS has overridden all aspects of communication. This fame surely exceeded the expectations of the engineers who pioneered the SMS technology. The influence of SMS has expanded to a level where researchers have found that […]
(Update: This blog was originally published on 6th July 2018 and was last updated on 13th August 2020 for comprehensiveness and accuracy.) The advent of multinational corporations and manufacturing units around the world has helped businesses transcend geopolitical boundaries. These large-scale operations require a robust yet flexible communication system. Coordination with a truly diverse team from […]