This tweet on the 24th of March, by the Hon’ble Prime Minister of India, Shri Narendra Modi, clearly highlights the fact that he knows how to reach out to the people of India. This innovative idea to reach out to the urban as well as the rural population of India who resides in distant corners […]
“Caring for life”, with this motto in mind, CIPLA has been expanding the reach of innovative and high-quality medical solutions across the globe since 1935. It is one of the leading pharmaceutical and biotechnology company in India. The company has been actively researching, creating and delivering medicines in more than 100+ countries. CIPLA’s primary focus lies in developing […]
Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects that providing a quality customer service is your top priority. But to utilise IVR service to the best of its abilities you need to be […]
After browsing through your website, the next thing customers want is to talk with a company representative to inquire about the product and services. So, it becomes important for your business to have a dedicated business phone number which makes the communication process easier for the customer. But to connect with the right agent, a […]
There are a lot of new methods and innovative ways that businesses are trying their hands on to improve customer service and build long-term relationships. One such method is missed call marketing. Before we get into the various advantages that missed called marketing has for a business, let us first understand what missed call marketing […]
With an estimated revenue growth of $67B in 2015 to $162B in 2020, the hype around cloud services is not fading away anytime soon. And the driving force behind this widespread expansion of cloud is the business reliability and process simplification it offers. To exploit these benefits, cloud technologists have already started expanding its utilities […]
Unlike local numbers, toll-free numbers help businesses to build up a stable national presence without investing additional time and resources. Most businesses nowadays implement toll-free numbers to provide their customers with a platform to contact customer support executives without incurring call charges. The toll-free number services require the call charges to be paid by the […]
Voters today are far more aware of their electoral choices than ever before. This expansion in people’s understanding has pushed political parties to revamp their traditional approach of promoting election campaigns. “Voice Broadcasting” emerged out to be one such revamped strategy of election promotion in the last Lok Sabha elections. With mobile phone users expected […]
As an automated telephony system, Interactive Voice Response (IVR) facilitates interaction between computers and humans through voice calls, speech recognition, or telephone keypad. The new age call centre solutions are designed with features to interact with callers, analyze the calls to gather relevant information, and route the calls to the most appropriate agents. Enterprises from […]
For a long time, business growth was synonymous to the profits your business earned. However, with the passage of technical advancements and customer awareness, this quantitative aspect of the business is overridden by the qualitative aspect, famously known as customer experience. Starting from the product quality to customers’ patience, many factors come into play while […]