Call center managers have to take a lot of critical decisions to ensure their team delivers exemplary customer service. As easy as it sounds, making these decisions are no cakewalk. You need to have measurable performance indicators in place to assess what is working and what is not working for your call center. Here is […]
Businesses nowadays understand that providing better customer service to customers can drastically impact their growth. Due to which they have started incorporating advanced technologies in their organisation. One such advanced feature used by majority businesses is IVR. IVR expands to Interactive Voice Response, a service that automates the telephony system. It allows a pre-recorded voice […]
Every year organisations experience a high agent churn rate due to which they have to spend a large number of resources and money of hiring and training new agents. The reasons for the churn are many, but one of the prominent is the pressure of handling a high volume of tough customers. Here, call center […]
Most of the businesses these days depend upon communication as it gives an edge to the businesses in the market. If you happen to be a business owner who is looking for ways to connect with your customers to enhance customer satisfaction, toll-free number service is the right solution for you. It is a two-way […]
Irrespective of your organisations size and the industry, Interactive Voice Response (IVR) caters to every type of business perfectly. Besides providing a communication platform, it has proved to be a great customer engagement tool that has bridged the gap between customers and businesses. This guide aims to take you through What, Why, and How of […]
Businesses today are exploring various promotional channels to reach out to their potential customers. And the latest addition in this list is voice broadcasting service. Understanding its large reach, businesses have started using this service to instantly connect with customers and get across their message with the least human interaction. Eliminating the need to hire […]
As the famous saying goes, Conversations lead to Conversions This saying holds true for all the businesses aiming to attract and convert leads. In fact, as per a survey, there is a strong connection between the number of conversations that agents have each day to their performance. An average sales rep has around six conversations […]
The world has been constantly moving towards automation and sophisticated telecommunication services. So, having its own Interactive Voice Response (IVR) service for telecommunication gives each business an upper hand in this competitive world. IVR is an automated call response system which provides the customer with a user-friendly experience while contacting a business. Excellent customer service […]
According to a report released by Dynmark International, the open rate for SMS or text messages has already exceeded by 98%. Further, 90% of the text messages are read within 3 seconds from delivery. The high and fast open rate has made SMS a key component of omnichannel customer communication. A large percentage of customers […]
India is home to more than 3000 new businesses, third biggest base on the planet, with 800+ new companies being propelled annually. With the rapid increase in the number of start-ups and other companies, the major concern for these companies remains customer privacy. We share our phone numbers every day with various apps and websites […]