There are many phrases that teach you how to be successful. Burning the midnight oil, putting in the elbow grease, making hay while the sun shines—they’re all cheerful and inspirational, but don’t attempt to hide the hard work that goes into making a success story. Naturally, this precious human labour should not be wasted in […]
Growth is the primary objective for any business, which is the reason why organisations are willing to go the extra mile to push forward. While unlocking opportunities is one aspect of inching closer to your growth targets, it is equally vital to identify the challenges that may be slowing down, or worse, killing your business. […]
As the business landscape gets more competitive than ever, companies look to technology for securing a winning advantage. Many are undergoing digital transformation to stay in the race, but the challenge is really big for small and mid-sized businesses. Indian SMEs, in particular, are struggling to determine the right strategy and relevant components that must […]
Interactive Voice Response, or IVR, is a telephony service that allows a computer system to interact with customers via voice calls and SMS alerts. As COVID-19’s wounds on the global economy deepen with every passing week, businesses are looking to efficiently propel their work from home operations, without having to worry about hardware and maintenance. […]
(Update: This blog was originally published on 16th March 2017 and was last updated on 9th April 2020 for comprehensiveness and accuracy.) Have you ever wondered what all are the factors that can ascend sales of your business? Quality of the product/service offered, pricing, targeting, and timing are some obvious considerations. But one important […]
Connectivity with customers is the backbone of a business. Unless a business is available to customers who want to reach it, keeping them satisfied is out of question. While small entities have a few hundred existing and potential customers, the number can be massive for larger enterprises. Moreover, organisations expect these numbers to grow with […]
ASR, or Automatic Speech Recognition, combines the realm of computer science, linguistics and electrical engineering to deliver an enriching tool for communication and business insights. Today, combined with deep learning and big data, ASR engines can seamlessly translate the spoken word into text transcripts. Whether you’re a freshly-minted agent or are placed higher up on […]
The Corona Virus threatens to set off financial contagion in a world economy with very different vulnerabilities every way, the world economy is currently in debt; more deeply than the global financial crisis of 2008! Businesses are struggling to function and even sustain. They are faced with a fear of sudden cessation in their cash […]
Many consider toll free number as an antiquated wonder of the past. But as current world developments go to show, this tried-and-tested method of information exchange can be a boon for modern-day companies. Case in point: India’s economic slowdown, and the slow and seemingly inevitable slide of our financial sector. Citizens are constantly looking over […]
There are high chances that by mid-April most companies would have shifted to working from home. As governments and essential services combat COVID-19, the rest of the world is trying to keep morale and the dwindling economy afloat. CEOs and self-help gurus a dozen have come out with workflow management ideas, but there are certain […]