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An excellent customer service team is what you need to deliver a stellar customer experience. However, a great team isn’t just built overnight. Dedicated training and onboarding strategies for your employees are crucial for a successful customer service team. In a remote working environment, it is especially paramount to ensure development and progress to keep […]
The world is in a crisis at the moment. Businesses have been forced to implement work-from-home. And employees are expected to meet deadlines while dealing with the challenges of remote working. Needless to say, working from the same room every day or sharing your workspace with loved ones is far from an easy change. And […]
A lot has been said and written about “the new normal” in the face of the pandemic and how businesses need to modify their processes fundamentally to stay on top of safety guidelines. But has any good come out of all the talk? How are customers feeling in this market? This article will throw some […]
What would you prefer to do? Sleep for an extra hour or spend that time commuting to work? The choice is obvious, isn’t it? Our social media is full of fancy remote working pictures from all over the world, ever since it became popular—thanks to COVID-19. The bar has been set so high and the […]
The Corona Virus threatens to set off financial contagion in a world economy with very different vulnerabilities every way, the world economy is currently in debt; more deeply than the global financial crisis of 2008! Businesses are struggling to function and even sustain. They are faced with a fear of sudden cessation in their cash […]
There are high chances that by mid-April most companies would have shifted to working from home. As governments and essential services combat COVID-19, the rest of the world is trying to keep morale and the dwindling economy afloat. CEOs and self-help gurus a dozen have come out with workflow management ideas, but there are certain […]
As COVID-19 (or corona virus) ravages the world, businesses across the globe have no alternative but to adopt the remote working model. While some have done it as a choice, others have been mandated by lockdowns imposed by the national governments. Needless to say, the measure is vital to contain the spread of the deadly disease […]