The COVID situation has brought an unprecedented crisis for global businesses as they have suddenly been forced to move on the remote operating model. The biggest challenge is perhaps for the customer-facing operations because this is where a business cannot go slack. Remote or not, you have to make sure that your customers get the […]
Picture this: Business is booming and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with your agents. In this scenario, you may be potentially encouraging your consumers to trust your competitors instead. How can the matter be rectified? It’s as […]
For more information, call 1800-800-xxxx. You might have heard this ubiquitous statement at the very end of several advertisements. Large organisations often market the number to empower their consumers to connect to their business. The 1800 phone number is officially called a toll free number and follow a consistent format—they all begin with the number […]
The marketplace has long shifted from a product-centric landscape to that focussing on services. In simpler terms, it’s all about customer satisfaction. A happy customer ensures repeated sales, word-of-mouth recommendation, and a bright brand image overall. The key to a positive experience is efficiency, and that’s where IVR system steps in. IVR or Interactive Voice […]
Whether it is about achieving your growth potential or outpacing the competitors, the customer experience (CX) you deliver can make all the difference. Even the best products, competitive prices and superlative ads will not work unless your CX is exceptional. It is clear that CX, rather than product and pricing, is the primary brand differentiator […]
A stellar customer experience constitutes customer success and also encourages customer loyalty. Very soon, a customer’s experience with a brand will be a company’s fundamental differentiator, even outweighing price and the product. It is no longer be enough to have just a good product at a good price, and smart businesses are taking notes. Now, […]
“If you are satisfied with our services, give a missed call at 98XXXXX” “To show your support for the cause, dial 873XXXXX” As customers, we all have seen this form of marketing on various platforms. Especially after being popularized by our government. Businesses today from various sectors use missed call solution for a plethora of advantages, […]
Without any doubt, Customer Experience (CX) is the mainstay of success of any business in the current competitive landscape. And when it comes to delivering the highest levels of customer satisfaction at support and service levels, an advanced cloud-based call management solution becomes a primary requirement. However, everything in the end boils down to the […]
Tracking and analytics make an integral part of any marketing campaign. After all, how would you know whether it is working or not unless you know where you are getting the calls from and if they are genuine leads! Hence, it becomes crucial to track them so that you can solve the marketing analytics puzzle […]
We are sure you have a lot of questions before investing in a toll-free number. Do not waste time combing through pages with jargon, limited resources or outdated information. We have compiled a nifty list that answers all common queries: 1) What is a toll free number? It is a phone number where the service […]