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(Update: This blog was originally published on 16th March 2017 and was last updated on 9th April 2020 for comprehensiveness and accuracy.) Have you ever wondered what all are the factors that can ascend sales of your business? Quality of the product/service offered, pricing, targeting, and timing are some obvious considerations. But one important […]
The communication infrastructure of an organisation is a matter of great concern because this decides the overall business success and productivity of employees. So every aspect related to business success of an organisation banks on the communication capabilities and the tools that are being used to make communication. Ever since cloud technology started taking part […]
Goods and Services Tax (GST) has been in the minds of the government for quite sometime now and it was implemented on the 1st of July 2017. The implementation of GST is meant to regulate the telecom sector in terms of taxation. The telecom sector has seen several ups and downs in the past decade. […]
A virtual platform is where the customers and the agents speak with each other. To make this communication more efficient and result oriented, it is necessary to keep your call management system well equipped. The most necessary factor in the call center environment is, maintaining an uninterrupted conversation between customers and agents. An effective call […]
Living in the age of Siri and Alexa but still making your employees answer the same customer queries daily? If yes, then it’s time for your business to incorporate IVR solution. IVR (Interactive Voice Response) is a self-help telephony tool which allows customers to connect with businesses. Customers use IVR to get their queries resolved […]
(Update: This blog was originally published on 3rd July 2017 and was last updated on 12th June 2020 for comprehensiveness and accuracy.) Simple and effective communication is the key to any business transaction. Be it, reaching out to a potential lead or a simple query resolution, seamless interaction is vital. In this digital era, where […]
In the field of communication, there are many instances when it becomes necessary to maintain the privacy of the caller. For the same purpose, the role of number masking comes into play. In a literal sense, number masking is all about putting a mask on the numbers of the two parties who are communicating. So, […]
(Update: This blog was originally published on 17th June 2017 and was last updated on 17th June 2021 for comprehensiveness and accuracy.) Toll free numbers serve as an incredible communication tool for any business. Companies employ these numbers to help their customers reach them. Toll free numbers encourage interactions by allowing customers to call for free, […]
An essential aspect of contacting the customers is that they should hear the message you are trying to convey. There are various outbound solutions available for this purpose, some of which are effective and help in consolidating the customer base. SMS is one of the best methods used these days to make an outbound access […]
Communication between two people may happen with written texts, voice and gestures. But when two persons can’t see each other, then the role of technology comes into play. The ways of communication have seen drastic changes; now wireless communication is also witnessing innovations because of cloud. The latest among these is the cloud telephony that has substantially […]