The Business Process Outsourcing (BPO) industry worldwide has come a long way in the pandemic era. The initial impact took it by surprise, but providers have now accepted the new normal. The global landscape saw a massive decline in managed services when the blow came, and things looked bleak for BPOs. Yet, COVID-19 gradually emerged […]
Customer satisfaction is—or at least should be—the ultimate goal of every business. Certainly, it is one of the keys to success and, therefore, it makes business sense to focus on improving it. Imagine a scenario where a customer calls your call centre to resolve an issue. Often they have to navigate a robotic IVR system […]
The ongoing coronavirus pandemic has affected several aspects of our life, including the way we work and conduct business. In a scenario like this, it is natural for business owners and entrepreneurs to shy away from starting a new venture. But it doesn’t have to be this way. The pandemic is the new normal and […]
The COVID-19 pandemic is the biggest health crisis in the current times. Despite the vaccine rollouts and lower case rates, fear prevails. Resurgent waves and new strains of the virus are still keeping the world on a back foot. One thing that has kept us connected through this pandemic is technology. It has allowed schools […]
No matter what you want to call it—telecommuting, remote work or telework—the remote workforce has been expanding over the past years. And this is what we now see as the ‘new normal’. Remote work has proven itself as a crucial business continuity strategy. The resiliency of remote work has made organisations operate successfully in a […]
The world is in a crisis at the moment. Businesses have been forced to implement work-from-home. And employees are expected to meet deadlines while dealing with the challenges of remote working. Needless to say, working from the same room every day or sharing your workspace with loved ones is far from an easy change. And […]
The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]
In this digital era, customers are overloaded with content on different products and services. Amid this, internal and external links further dissuade them from finishing their searches. In short, the majority of the customers won’t buy from you instantly. Many say that ‘the first impression is the last impression’—but, not when you’re in sales. Salespeople […]
Remember a mobile network operator’s advertisement from 2008 where mobile phones became means of education in rural areas? Who knew it would turn into reality someday. Hundreds of millions of Indians call rural and remote India their home. They live and work in distant villages across the nation. They constantly seek services that can improve […]
What is speech to text? Speech to text recognition is a simple software that transcribes audio files into text. It refers to the ability of software to identify a set of words of the spoken language and format them for readability. In simpler terms, speech to text software hears audio and uses linguistic algorithms to […]