Mental health, its significance and its role in shaping individuals have been spoken about at length over the last couple of years. The conversation about prioritising a healthy work-life balance has entered public discourse and is being emphasised now more than ever. Several reports have brought to light how the pandemic affected the mental health of working professionals, with […]
Markets are becoming increasingly competitive each year. New players, technologies and innovations are disrupting the market more frequently than ever. While R&D should remain a key focus for a business, intelligent managers and business owners also need to emphasise one of the most important pillars of business success—customer experience, especially the post-sale services. COVID-19 has […]
When it comes to running successful marketing campaigns, everything boils down to thinking outside the box. You need to focus on creating an impact so that you can enjoy high ROI without spending a fortune. This is possible only with creative ideas and unique tools instead of run-of-the-mill strategies. A missed call number scores on […]
2021 has unfortunately been yet another year of unexpected crises. Citizens were already coming to terms with the news of floods in the Chamoli district of Uttarakhand when the second wave of the COVID-19 pandemic started causing havoc across the country. This was only to be followed by cyclones Tauktae and Yaas—now causing immense damage […]
Modern-day customers are an impatient lot. They expect instant gratification and if your agents aren’t available when they call, you can expect your customers to forget your brand regardless of the quality of your products and services. Keeping them on hold or making them wait until you find an effective resolution is even worse. According […]
The COVID-19 pandemic has severely impacted the service industry. With remote work on the rise, here’s how cloud telephony becomes a saviour. India has the fastest growing service sector in the world that contributes 66% to the country’s GDP. However, the new normal, or better yet, our new reality has made the situation complex and […]
Organisations all over the world need to communicate to establish their presence. Businesses need to constantly reach out to new prospects while managing existing clients. Additionally, communications are necessary to maintain internal business processes as well. When it comes to insurance companies, communication attains another level of importance. The very nature of their service requires […]
Communication is the cornerstone of any business, regardless of its size, scale, and domain. If you have a robust communication infrastructure in place, you can stay connected with your customers, partners, and vendors at all times. Further, it also empowers your organisation with better in-house processes; it facilitates seamless communication within teams and helps customer-facing […]
India is a massive country with a diverse population and a vast user base of mobile devices and networks. With the market offering such immense potential, it isn’t surprising that the competition between telecom operators is booming. This is a boon for users who have access to new and more affordable telecom plans every day. […]
Customer service plays a critical role in the success of a business. Excellent customer experience can drive retention and give your organisation a competitive advantage. When it comes to meeting customer expectations, a lot depends on the impression you make at the first point of contact. An Interactive Voice Response (IVR) might be the first […]