10 IVR Best Practices That Will Improve Your Customer Experience

(Update: This blog was originally published on 27th March 2018 and was last updated on 21st July 2020 for comprehensiveness and accuracy.) The digitalised world has been on the move ever since smartphones and revolutionary gadgets came into existence. In this fast-paced world, people have learned to adapt and come to terms with the digitalised sectors […]

5 Reasons How Toll-Free Numbers Can Revitalise Your Start-up

If your start-up is providing a customer fulfilling services and yet profitability doesn’t seem to be shinning in your distant sight, it’s time to pause and think again about revitalising your start-up. Although today’s start-up culture has pushed emerging entrepreneurs to serve our society by their innovation, in our socially supportive start-up environment, one factor […]

Top 5 Benefits of Voice Broadcasting for Your Business

Gone are the days when putting a company’s life-size banner on the roadside shinning billboards or distributing pamphlets were the only options to make a long-lasting mark on customers’ minds. Nowadays, cloud technology has largely influenced the publicity strategies being developed by businesses and whipped away the traditional methods by offering more cost-effective solutions to […]

How Cloud Telephony is Enhancing the Communication Capability Today

The communication infrastructure of an organisation is a matter of great concern because this decides the overall business success and productivity of employees. So every aspect related to business success of an organisation banks on the communication capabilities and the tools that are being used to make communication. Ever since cloud technology started taking part […]

Cloud Hosted IVRs: Innovations & Business Applications

IVRs or Interactive Voice Recordings are one of the most cost-effective business communication tool. It is based on the dual-tone multi-frequency technology initially developed by Bell Systems 1. It was later developed for business applications back in the 60’s 1. The pace and scale of the evolution of IVR technology since then, have made modern […]

Bulk SMS Services For Restaurants & Takeaways [Infographic]

(Update: This blog was originally published on 25th August 2017 and was last updated on 15th April 2020 for comprehensiveness and accuracy.) Do you know more than 84% of the diners compare among restaurants before deciding where to eat? Today, creating a successful restaurant is not just about quality food but also about a quality marketing […]

Cloud Telephony For Efficient Logistics

(Update: This blog was originally published on 22nd August 2017 and was last updated on 20th May 2020 for comprehensiveness and accuracy.) More and more businesses throughout the world are outsourcing logistics, i.e. opting for third party logistics (3PL). Given the complicated architecture of supply chains and related operations, it is only logical for businesses to […]

How GST is Going to Influence the Telecom Sector

Goods and Services Tax (GST) has been in the minds of the government for quite sometime now and it was implemented on the 1st of July 2017. The implementation of GST is meant to regulate the telecom sector in terms of taxation. The telecom sector has seen several ups and downs in the past decade. […]