In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]
Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a life-saver in handling mundane tasks such as answering a never-ending number of phone calls […]
In the business world, the customer is the ultimate boss. Every company aims to provide its customer with an undaunted experience, be it during sales or after-sales support. Voice Broadcasting is one such customer-service tool which ensures a quality customer experience. The first customers of voice broadcasting were the general public, targeted by the government […]
Cloud technology is reforming the modus operandi of various services at this age and era, to which telephony remains no exception. Cloud telephony is a cloud-based telephone service that has changed the course of traditional telephone services. Although cloud telephony has well established its roots in the world and is globally recognised for its benefits, […]
The year 2018 has witnessed some influential mergers such as IBM-RedHat and Adobe-Marketo. Both alliances clearly indicate that enterprises will leave no stone unturned when it comes to delivering quality product and services. Cloud being the driving force behind both the mergers has clearly shown that adopting cloud-based solutions has become the need of the […]
The world is no new to the regime of toll-free numbers. Businesses are already using toll free numbers to widen their reach nationally. But the factor which makes toll-free number popular among customers is that toll-free numbers are billed to the destination of the call rather than the origin of the same, i.e., the expense […]
India is no new to the concept of missed call services. In fact, with over 1 billion mobile subscribers, India is a market where missed call service has been used to market services,and its potential is only expected to grow with time. Here is the statical data which proves India has a vast potential for […]
(Update: This blog was originally published on 21st December 2018 and was last updated on 30th July 2020 for comprehensiveness and accuracy.) Today, when every business is coping with the increasing digitisation in the marketplace, there certainly is a rush to be ranked better on every possible search engine. As soon as a product picks up, […]
Voice Broadcasting (VB) is remarkably useful for a business or industry when it comes to spreading information to large masses. With time, the uses and applications of voice broadcasting service have expanded by manifold. Companies are no more restricted to only sending promotional/emergency updates. Instead, they are now maximising its utilisation by using it in […]
(Update: This blog was originally published on 14th December 2018 and was last updated on 23rd March 2021 for comprehensiveness and accuracy.) “Press 1 for transaction history, press 2 for sales, press 3 for customer support”. Sounds familiar, right? It’s hard to imagine modern businesses without the Interactive Voice Response (IVR) technology. IVR has successfully transformed […]