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IVR surveys are designed to receive feedback on the working of an organisation. Potential audience for these surveys is majorly the existing customers using the product. Although, IVR surveys are a consistent and proven way to understand customers expectation, but if not appropriately managed these can render biased and unmeaningful data. Here are a few […]
When visiting a hospital or a clinic, one is bound to think over the long line of people waiting to book an appointment. In today’s time, one can book their flights, get their food, buy clothes and get more done, merely by placing a call, but to fulfil the basic amenity of visiting a doctor […]
With any business, branding is a major factor for success. Because brand name sells itself. The thing common with all brands, irrespective of industry, is observed from the quality of customer service they deliver. And the first point of customer service is delivered from the point a customer contacts your business. One thing every big […]
In the business world, the customer is the ultimate boss. Every company aims to provide its customer with an undaunted experience, be it during sales or after-sales support. Voice Broadcasting is one such customer-service tool which ensures a quality customer experience. The first customers of voice broadcasting were the general public, targeted by the government […]
Cloud technology is reforming the modus operandi of various services at this age and era, to which telephony remains no exception. Cloud telephony is a cloud-based telephone service that has changed the course of traditional telephone services. Although cloud telephony has well established its roots in the world and is globally recognised for its benefits, […]
The world is no new to the regime of toll-free numbers. Businesses are already using toll free numbers to widen their reach nationally. But the factor which makes toll-free number popular among customers is that toll-free numbers are billed to the destination of the call rather than the origin of the same, i.e., the expense […]