According to Hubspot, 71% of customers believe the most important thing a business can do for them is value their time. That doesn’t come as a surprise, right? Afterall who enjoys struggling to reach out to businesses and spending long hours on support calls? Or worse—incessantly waiting on hold? Good customer support agents don’t just […]
Nearly a year ago, the entire world came to a sudden standstill. The COVID-19 pandemic forced us to revamp our lifestyles. This change was especially challenging for supermarkets and retail stores which primarily dealt with on-premise purchases. As customers hastily switched to different modes of shopping, businesses swiftly adapted to cloud telephony in order to […]
The first priority of any business is serving its customers effectively and efficiently. While you may leverage the best of technology, it’s equally important to have all the resources in place to do the same. If you want to keep customer service as a priority with minimum resource requirements, CCaaS (Contact Centre as a Service) […]
When you run a business, you should expect phone lines to keep buzzing throughout the day. A ringing phone is often the sign of a prospective customer, but that’s not always the case. At times, you may get swarmed with spam calls—the last thing any agent would want to encounter. In fact, spam calls are […]
Did you know that natural disasters have increased by nearly three times in the past thirty years? Reports by reinsurer MunichRe state that they covered a whopping 820 natural disaster insured losses in 2019. Scientists agree that rapid climate change has caused this dramatic increase. Nature has long been trying to jolt humanity out of […]
What would you prefer to do? Sleep for an extra hour or spend that time commuting to work? The choice is obvious, isn’t it? Our social media is full of fancy remote working pictures from all over the world, ever since it became popular—thanks to COVID-19. The bar has been set so high and the […]
“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz, speaker and trainer According to Microsoft’s State of Global Customer Service statistics, 58% of customers believe that customer service affects their choice of a brand. Meanwhile, 61% of customers do not […]
Every business has one ultimate goal––to make profits. The only way to thrive in such competitive and saturated markets is by focussing on innovative marketing strategies. SMS marketing is one such strategy that will help you boost your revenues. With smartphone users increasing to more than 90% of the population, it is imperative for businesses […]
Last year was the year of disruptions—in our daily lives and beyond. The CoVID-19 pandemic brought about major transformations for all industries, and the education sector was no different. Students, teachers and parents––everyone got together to keep the learning going. Thankfully, with vaccinations in-sight, the education sector is gradually looking ahead to a bright future. […]
Consumers today have high expectations regarding their experiences with brands. Whether it is about getting quality products or reliable customer support, they will settle for nothing but the best. When it comes to connecting with businesses, voice technology has emerged as a real game-changer. The growing popularity of voice assistants like Alexa and Siri says […]