There’s a good chance that you will roll your eyes if we say organisations active in the social service industry need just as rigorous tech support and streamlined communications systems as their counterparts in corporate sectors do. A lot of us often imagine not-for-profit organisations functioning with threadbare operational systems in their offices. News flash: […]
Indian premier league commenced on 9th April this year. With nearly half of Indian TV viewers watching IPL, the excitement around this cricket league is at an all-time high. Nail-biting excitement, high-spirited exchanges, crackling shots and superhuman fielding—the Indian Premier League has it all. It is the biggest celebration of emerging Indian talent in cricket, […]
A lot has been said and written about “the new normal” in the face of the pandemic and how businesses need to modify their processes fundamentally to stay on top of safety guidelines. But has any good come out of all the talk? How are customers feeling in this market? This article will throw some […]
The global telecom industry is growing rapidly with an estimated market size valued at USD 1,657.7 billion. The US alone had 340 million cellular subscriptions at the end of 2018, which accounted for 1.36 billion customer care interactions, assuming that an average subscriber connects with a support operator four times per year. But the number […]
Did you know that India recorded the highest air pollution exposure in the world in 2019? The state of our environment is deteriorating by the day, to put it mildly. Globally also, resources are depleting by the day—painting a very bleak picture for the near future. This is more evident in energy-hungry economies like India. […]
The State of Global Customer Service Report by Microsoft has some interesting statistics on customer experience: 58% of consumers consider customer service as a leading factor affecting the choice of a brand. 61% of consumers stopped transacting with a brand after an unsatisfactory service experience. 59% of consumers expect better customer support than they did a […]
India is a country of plurality. We are home to not only diverse cultures or languages but a multitude of political identities as well. The sheer number of political parties that exist within the country reflect the same. Our dance with democracy or elections is never too far away. General elections give way to state […]
Cloud telephony represents a big milestone in the tech world and has made a great impact on the everyday lives of people. The power of the cloud is huge—especially cloud telephony, which has gained a paramount position in business communications. Simply put, cloud telephony harnesses the capabilities of cloud servers to deliver flawless, cost-effective, intelligent […]
“There is only one boss. The customer.” – Sam Walton, American businessman Needless to say, happy customers are the mainstay of success for all types of businesses. All one needs to do is understand their expectations and be proactive. Listen closely to look for opportunities and pay attention to everything a customer says. Thankfully, gathering […]
Brand trust has become the top priority of customers, especially in the COVID-19 pandemic era. But remote working has made it more challenging than ever. Amid this shift, cloud telephony has emerged as the hero of most organisations as they can connect with their customers, no matter where there support teams are working from. Even […]