2020 stands as an unforgettable year in many aspects, bringing the world to a standstill. Lockdowns were initiated, while offices, malls, cafés, theatres, places of worship, and nearly every public place shut down. It is evident that COVID-19 has had personal as well as professional consequences worldwide. However, these disruptions have been more profound in […]
In many ways, succeeding in any form of business is nothing but an endeavour of trend-watching and capitalising on the same. An entrepreneur who not only identifies these trends but also imbibes them in their business tops the market share and revenue game. Alignment with external trends isn’t the only thing that is vital for […]
It has become incredibly difficult for people as well as businesses to function smoothly during this pandemic. As man has gone from being a social animal to a ‘social distancing’ animal, a ‘work from home’ world has emerged. Traditional working systems are being replaced by high-tech, automated technology to encourage effortless communication among team members. […]
Welcome to Servetel Communications. For advice on auto attendant scripts, press 1. To talk to our customer service representative, press 2. Now imagine this is what a customer hears when they call your business. These lines are read by a virtual receptionist, also known as an auto attendant (AA), who greets you and routes your […]
This is the ‘Customer is King’ era. Consumer experience is no longer limited to the purchase itself. With the advent of the Internet, communication channels have grown exponentially—we have emails, messaging apps, social media platforms, chatbots, and more. However, one form of communication has maintained its reign over these years: the telephone. Telephonic conversations are […]
Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
Human imagination has often been fascinated with the possibility of an apocalypse. We predicted meteorites falling on earth, natural calamities creating global havoc and even mass destruction through man-made weapons. However, most of us did not anticipate the most likely cause of a global-scale disruption—tiny but deadly viruses. COVID-19 has opened our eyes to the […]
The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services have come up as a feasible alternative, allowing remote diagnosis and treatment of non-critical patients. There has been a 60-80% spurt in telemedicine appointments since the outbreak […]
The world has been fighting COVID-19 for the better part of the year. We all witnessed dramatic changes in our lifestyles, some of which we never anticipated. One could not have imagined a near-global-scale lockdown with local mom-and-pop stores, malls, supermarkets, factories, and industries all shutdown. Individuals and businesses have come to a complete halt. […]
If you’re a fan of the sitcom Friends, you may remember the episode in which Phoebe spends day and night awake by the phone, waiting for call support. While we might have had a good laugh at the end of it, the stereotype of long waiting on calls was once a bitter reality. Owing to […]