2020 has been rather rocky and, in this time, businesses are struggling to maintain continuity. Since it has become increasingly difficult to actively hunt for new sales leads, customer retention has gained prominence. Customer retention refers to the ability of any organisation to continually bring in business from current clients over a long period of […]
We know one thing: The only way to stand out in the crowd is by doing something different. Something innovative that has the potential to engage your audience through meaningful interactions. As businesses become increasingly competitive, organisations must go the extra mile with their marketing campaigns. For instance, look at SMS marketing. It is a […]
Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]
When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]
On March 11, 2020, the world woke up to an alarming reality: COVID-19 was declared a pandemic by the World Health Organisation (WHO). This announcement led to a series of events that would transform people’s lifestyles globally. The rapid spread of the virus across boundaries has led to worldwide enforcement of quarantine and social distancing […]
Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agents part. Two, several agents are required to connect to thousands of […]
Nothing is more important than communication for businesses in today’s competitive landscape. In fact, it is more important for a client today than ever before to be able to communicate with their company of choice with ease. Therefore, it makes sense for you, as an organisation, to go the extra mile with every communication channel, […]
Taking your business ahead is all about forging strong connections with your customers and this is best done by being available for them. Over the years, organisations have explored numerous ways to enhance telephonic communication. The idea is to be available to your customers whenever they need to connect for resolution of their concerns and […]
When it comes to staying ahead of the competitors in today’s business landscape, you need to do much more than delivering quality products at optimal prices. One of the aspects that can make your company stand apart is superlative customer support. It can unlock huge potential for any business, which is the reason why connecting […]
The unpredictability of 2020 is indisputable. The COVID-19 pandemic has sent the world into a surreal reality of sorts. With everyone confined to their homes and the bounds of the internet, industries are slowly transforming their businesses to accommodate the change. The lockdown has rendered many traditional setups redundant, so businesses are getting creative to […]