The technology that was once considered a luxury is now part of our daily lives. So naturally, humans have become reliant on innovations that make life easier. Considering how much modern customers value technology, businesses today are strongly driven towards digitalisation. The telephonic customer service industry tops the list of technologies that tend to evolve […]
With consumer bases scattered across the globe, a local number just doesn’t cut it anymore. Businesses need to have a strong communication network, whether within the city or from Delhi to Dubai—customers should never feel the physical distance. How do you achieve flawless conversations anytime and anywhere? With the use of cloud-based tools, of course. […]
We have all enjoyed the thrill and action of dystopian and sci-fi movies. 2020 seems to be snatched out of such a film, however, nobody really wants to live this reality. With a deadly virus and no vaccine, this year has understandably built fear in people’s minds. Social distancing, self-isolation, and masks have altered our […]
Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionised the way […]
This new decade has not had the best start—to say the least. We find ourselves wanting to press the rewind button, back to the last decade. However, while 2010 was not ridden with a pandemic, technology was also significantly less advanced. The spread of technology over these years has been a marvel to behold; every […]
To vote for your favourite contestant, please give a missed call on xx-xx-xxxxxx. Sounds familiar, right? Please give me a missed call when you reach home. Give me a missed call to remind me about groceries. I’m going to bed, wake me up with a missed call. In other words, for every reminder, missed calls […]
What did advertisements look like when you were a child? Perhaps that famous actor, or those two dogs dancings, or even that touching tale of mother and child? If not the visuals, we bet you can still hear the jingles play in the back of your head. At the same time, remember numbers like Airtel […]
When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]
Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]
It’s true that the world as we know it has transformed—perhaps irreversibly! Despite the continuous changes, one thing that remains constant is the human race’s ability to adapt. During the COVID-19 pandemic, businesses have struggled and experienced considerable financial shocks. It would be an understatement to say that both lives and livelihoods have been seriously […]