The more we innovate, the more customers expect smoother and simpler shopping experiences. They want nothing but instant gratification, and brands need to be able to deliver on this front. Businesses must keep reinventing their customer communication and support strategies to match expectations effectively. As digital-savvy users rely greatly on technology for self-service, businesses look […]
Customer service standards have risen significantly with the advent of better technology. Even within the technological realm, cloud telephony solutions have changed the game as people demand more from a contact centre than ever before. There is no room for errors. PricewaterhouseCoopers found that despite loving the company or the product, 59% of consumers would […]
Did you know that India is the 3rd largest startup ecosystem in the world? In fact, there were approximately 50,000 new startups in 2018 alone, and the number is on the rise. This means, around 2-3 startups pop up in the country every single day. With competition at its peak, entrepreneurs need a highly differentiated […]
The solution as a service (SaaS) market is more or less saturated now, with a horde of newbies competing with existing brands. According to Hubspot research, 38% of companies depend on SaaS solutions for their daily operations. The only way to keep up with the competition is by embracing the dynamics of the market and […]
The first impression is the last impression. This is a well-known saying which is quite apt for the business sector. Customers form an opinion of your company based on their first interaction, which plays a big part in their decision to stay loyal to your brand. It’s not enough to wait for customers to find […]
Gone are the days when having a good product was the only prerequisite to run a successful business; this is the era of consumers. Customer experience plays a vital role in determining whether a company can gain and retain its sales. Hence, it goes without saying that customer service has become an unavoidable priority in […]
A Little About Outbound Calls Despite increasing marketing efforts towards non-intrusive outreach, outbound calling still remains vital for businesses worldwide. According to a study by Brevet, 92% of sales conversions happen over the phone. It’s true—outbound calling has long been a staple tactic for successful organisations. Such calls, also known as ‘cold calls’, are typically […]
The future of the workforce culture lies in collaboration. Work from home systems are now the new norm and have been even projected to rise in the post-COVID-19 world as well. According to an article by Forbes, “Working from home can boost employee productivity, improve work/life balance and foster better mental health (not to mention […]
We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So What […]
When it comes to engaging your customers with a quality experience, call management is an aspect you cannot overlook. Essentially, the process focuses on being there for the customers whenever they need you and providing satisfactory responses to their calls. Needless to say, then, this is easier said than done, as it requires you to […]