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Without any doubt, Customer Experience (CX) is the mainstay of success of any business in the current competitive landscape. And when it comes to delivering the highest levels of customer satisfaction at support and service levels, an advanced cloud-based call management solution becomes a primary requirement. However, everything in the end boils down to the […]
Growth is the primary objective for any business, which is the reason why organisations are willing to go the extra mile to push forward. While unlocking opportunities is one aspect of inching closer to your growth targets, it is equally vital to identify the challenges that may be slowing down, or worse, killing your business. […]
Customer experience is not the same as customer service. Customer experience or CX, as marketers like to call it, focuses on the bigger picture. Customer service covers user interactions via specific points of contact (when your product needs maintenance, or there’s a missed order), CX on the other hand is about their entire perception of […]
Voice broadcasting is a technique that enables businesses automate their calling process. This technique of reaching potential and existing customers through recorded voice messages is also known as call blasting. The infographic below explains the top 10 benefits of using voice broadcasting for businesses in India. Let’s understand the benefits in detail. 1) Wider target […]
(Update: This blog was originally published on 25th August 2017 and was last updated on 15th April 2020 for comprehensiveness and accuracy.) Do you know more than 84% of the diners compare among restaurants before deciding where to eat? Today, creating a successful restaurant is not just about quality food but also about a quality marketing […]
Living in the age of Siri and Alexa but still making your employees answer the same customer queries daily? If yes, then it’s time for your business to incorporate IVR solution. IVR (Interactive Voice Response) is a self-help telephony tool which allows customers to connect with businesses. Customers use IVR to get their queries resolved […]
After incessant requests, a prospect agrees to hear your sales pitch, and now you definitely can’t afford to lose them. So, how to grab your prospect’s attention throughout the call and increase your chances of success? Follow these five golden rules of a perfect sales call, to increase your odds of winning and directing sales […]