Browsing category
Customer experience is not the same as customer service. Customer experience or CX, as marketers like to call it, focuses on the bigger picture. Customer service covers user interactions via specific points of contact (when your product needs maintenance, or there’s a missed order), CX on the other hand is about their entire perception of […]
In the present times, small businesses have a long way to go ahead in the competitive landscape, considering the daunting competition they face and the budget constraints they have to deal with. Seamless communication with the customers is the single most important factor that can help them gain the winning advantage. Being always connected and […]
Over the years, businesses have realized the value of embracing innovative technology solutions for enhancing their operations and achieving growth objectives. Solutions that were once considered frivolous are now becoming essential for organisations. IVR system is one such technology that has come ahead as a vital addition for businesses. It comes as no surprise that businesses […]
Over the years, political systems across the globe have witnessed a technological revolution. Specifically speaking, the impact of technology on political elections has been significant. While poll campaigning was initially a completely manual process, political parties have gradually adopted specialized technologies to connect with the voters, gather polling trends and information, and influence the electoral […]
A startup’s journey is never easy because you need to start from scratch and consolidate yourself as a brand. The biggest concern at this stage of evolution is to gather the desired resources within your limited budget. At the same time, there are some aspects that you cannot ignore despite the constraints of funds. Customer […]
Marketing is a vital business operation that drives growth and revenues for an organisation. Being innovative with your marketing strategies is the key to success because you definitely need to stand apart in the hyper-competitive market. At the same time, having a fabulous mix of marketing techniques can take you ahead as buyers appreciate businesses […]
Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate the calls entirely, it does cut down the call frequency to a significantly low number. Here, it is important to understand that employing an IVR […]
The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service cost. An IVR system helps businesses to automate customer service delivery by interacting with callers through both voice and DTMF tones. The self-help options provided […]
According to a New Voice Media report , “Poor customer service is costing businesses more than $75 billion a year. “ Most customers these days abandon or switch brands due to poor customer service experience. On the other hand, many customers make additional purchases from companies that provide positive customer service experience. Hence, no business can […]
According to a recent report, “ Vast majority of consumers prefer to call local businesses. In fact, this has grown since we asked the same question back in 2016 – where 41% preferred calls, 20% emails, and 19% visiting the business.” The report suggests that a rising number of customers call a business directly to […]