IVR

(Update: This blog was originally published on 27th March 2018 and was last updated on 21st July 2020 for comprehensiveness and accuracy.) The digitalised world has been on the move ever since smartphones and revolutionary gadgets came into existence. In this fast-paced world, people have learned to adapt and come to terms with the digitalised sectors […]

IVRs or Interactive Voice Recordings are one of the most cost-effective business communication tool. It is based on the dual-tone multi-frequency technology initially developed by Bell Systems 1. It was later developed for business applications back in the 60’s 1. The pace and scale of the evolution of IVR technology since then, have made modern […]

Every business needs a good customer support system, and this depends on how well you bring the customer satisfaction level to a meaningful point by giving value to the customer’s time and providing them with a useful solution. An Interactive Voice Response (IVR) is the best foot forward in your business to provide a self-help tool to […]

The business prospects have to be communicated well to your customers, and for this purpose, the automated communication medium is being widely used to connect with the customers. The necessary part in making a fruitful business communication is the time that is invested by the customer to solve a problem or to find an answer […]