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Update: This article was last updated on 28th August 2019. Metrics such as offline reach or digital presence are not the only measuring parameters to assess your company’s growth. Over the past few years, ‘Customer Service’ has emerged to be a prominent factor in determining your brand’s success. With the rapid acceleration in technology and access […]
The communication infrastructure of an organisation is a matter of great concern because this decides the overall business success and productivity of employees. So every aspect related to business success of an organisation banks on the communication capabilities and the tools that are being used to make communication. Ever since cloud technology started taking part […]
(Update: This blog was originally published on 22nd August 2017 and was last updated on 20th May 2020 for comprehensiveness and accuracy.) More and more businesses throughout the world are outsourcing logistics, i.e. opting for third party logistics (3PL). Given the complicated architecture of supply chains and related operations, it is only logical for businesses to […]
Goods and Services Tax (GST) has been in the minds of the government for quite sometime now and it was implemented on the 1st of July 2017. The implementation of GST is meant to regulate the telecom sector in terms of taxation. The telecom sector has seen several ups and downs in the past decade. […]
A virtual platform is where the customers and the agents speak with each other. To make this communication more efficient and result oriented, it is necessary to keep your call management system well equipped. The most necessary factor in the call center environment is, maintaining an uninterrupted conversation between customers and agents. An effective call […]
(Update: This blog was originally published on 11th July 2017 and was last updated on 15th June 2020 for comprehensiveness and accuracy.) Indian startups have revolutionized our lifestyles and changed several aspects of our daily lives. With its young and entrepreneurial population, India has always been a country of innovation and technological marvel. However, the boom […]
Communication between two people may happen with written texts, voice and gestures. But when two persons can’t see each other, then the role of technology comes into play. The ways of communication have seen drastic changes; now wireless communication is also witnessing innovations because of cloud. The latest among these is the cloud telephony that has substantially […]
(Update: This blog was originally published on 16th May 2017 and was last updated on 8th May 2020 for comprehensiveness and accuracy.) Communication is the backbone of every business, and the technology you choose for your business communication decides the overall well-being of your business operations. The communication between customers and agents or the business owner […]