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The year 2018 has witnessed some influential mergers such as IBM-RedHat and Adobe-Marketo. Both alliances clearly indicate that enterprises will leave no stone unturned when it comes to delivering quality product and services. Cloud being the driving force behind both the mergers has clearly shown that adopting cloud-based solutions has become the need of the […]
With an estimated revenue growth of $67B in 2015 to $162B in 2020, the hype around cloud services is not fading away anytime soon. And the driving force behind this widespread expansion of cloud is the business reliability and process simplification it offers. To exploit these benefits, cloud technologists have already started expanding its utilities […]
It becomes important to remain updated with customer wants and needs if you aim to stay ahead in the business arena. And one such important need and want of customers is to have a seamless customer experience while using your product or service. Though many factors come into play while shaping the customer experience of […]
Contact centres are the face of any business organisation, so as contact centre managers you have to ensure that every communication made leaves a long-lasting impression on customers’ mind, instilling a sense of trust in them. Every business has to assure that the agents are equipped with advanced technologies and are well informed in advance […]
Last few years have seen a massive paradigm shift in customer’s buying behaviour pattern, inclination towards online shopping has surprisingly undergone a huge switch. The boost in e-commerce sales can be clearly seen in the research by Statista, which forecasts a steep growth of e-commerce sales to total retail sales, from 1.7 per cent in […]
Data at every second is expanding at a rapid pace, in fact, going by the new research, amount of new information generated per second is predicted to reach a number of 1.7MB by 2020. With businesses and users generating such a huge amount of data every day, you need to effectively utilise every piece of […]
Technological changes are a continuously evolving process which keeps every business on their toes, and one such revolution has been the introduction of “cloud” in the communication sector. Prior to the cloud telephony technology, every business had to maintain a separate IT personnel to handle the array of wires and hardware in order to ensure […]
Customer Relation Management (CRM) and Cloud Telephony – are two buzz words which have vastly reshaped today’s customer service industry. Replacing profit making with customer service – created an era where being aware of customers’ expectations plays a critical role in structuring the quality of your product and services. In fact, going by the growth […]
(Update: This blog was originally published on 18th May 2018 and was last updated on 9th August 2021 for comprehensiveness and accuracy.) Cloud telephony, also known as hosted telephony, has fundamentally changed the way businesses communicate, both internally and externally. The technology is fast gaining traction in the current business environment. And why shouldn’t it? […]
The Voice Over Internet Protocol (VoIP) has changed the face of communication as we know it. The lack of infrastructural requirements, high productivity, and efficiency along with the sheer affordability of VoIP is what has made it a favourite amongst businesses. As rightfully quoted, “With great power, comes great responsibility”, the advent of cloud communications […]