Browsing author
Voice Broadcasting (VB) is remarkably useful for a business or industry when it comes to spreading information to large masses. With time, the uses and applications of voice broadcasting service have expanded by manifold. Companies are no more restricted to only sending promotional/emergency updates. Instead, they are now maximising its utilisation by using it in […]
(Update: This blog was originally published on 14th December 2018 and was last updated on 23rd March 2021 for comprehensiveness and accuracy.) “Press 1 for transaction history, press 2 for sales, press 3 for customer support”. Sounds familiar, right? It’s hard to imagine modern businesses without the Interactive Voice Response (IVR) technology. IVR has successfully transformed […]
“Caring for life”, with this motto in mind, CIPLA has been expanding the reach of innovative and high-quality medical solutions across the globe since 1935. It is one of the leading pharmaceutical and biotechnology company in India. The company has been actively researching, creating and delivering medicines in more than 100+ countries. CIPLA’s primary focus lies in developing […]
Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects that providing a quality customer service is your top priority. But to utilise IVR service to the best of its abilities you need to be […]
After browsing through your website, the next thing customers want is to talk with a company representative to inquire about the product and services. So, it becomes important for your business to have a dedicated business phone number which makes the communication process easier for the customer. But to connect with the right agent, a […]
With an estimated revenue growth of $67B in 2015 to $162B in 2020, the hype around cloud services is not fading away anytime soon. And the driving force behind this widespread expansion of cloud is the business reliability and process simplification it offers. To exploit these benefits, cloud technologists have already started expanding its utilities […]
Voters today are far more aware of their electoral choices than ever before. This expansion in people’s understanding has pushed political parties to revamp their traditional approach of promoting election campaigns. “Voice Broadcasting” emerged out to be one such revamped strategy of election promotion in the last Lok Sabha elections. With mobile phone users expected […]
For a long time, business growth was synonymous to the profits your business earned. However, with the passage of technical advancements and customer awareness, this quantitative aspect of the business is overridden by the qualitative aspect, famously known as customer experience. Starting from the product quality to customers’ patience, many factors come into play while […]
It becomes important to remain updated with customer wants and needs if you aim to stay ahead in the business arena. And one such important need and want of customers is to have a seamless customer experience while using your product or service. Though many factors come into play while shaping the customer experience of […]
Ranging from traditional print media to trending social media, businesses have explored a variety of paths to broadcast their promotional, informational or other kinds of business information. And, amid all this, a communication channel which stands out to make its mark in the business arena is – ‘Voice Broadcast’. Providing an innovative technique for mass […]