Browsing author
“Customer service is an opportunity to exceed your customer’s expectations.” – John Jantsch, author, speaker, marketing consultant. According to a Hubspot report, 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. Customer service, therefore, is the cornerstone of successful businesses because it makes your brand stand apart in […]
Communication is one of the cornerstones of business operations, and no organisation can survive and thrive without it. Small or large, all enterprises invest in communications technology these days, with solutions such as real-time messaging, file sharing, and voice and video calls. While legacy systems rely on on-premise unified communications technology, UCaaS has emerged as the latest […]
When it comes to winning customers in the competitive business world, everything boils down to providing exceptional customer experiences. The rule applies to all business verticals, including financial services. In fact, customer experience matters a tad bit more because trust is the most important factor for BFSI players; especially during a pandemic. Typically, customer experience […]
As soon as you dial a helpline number, chances are that you’re greeted by a prerecorded message, one that guides you step-by-step for a solution. This pre-recorded message is played via an Interactive Voice Response (IVR). Since the IVR takes care of the entry-level communication that takes place with customers, it plays a major role […]
The more we innovate, the more customers expect smoother and simpler shopping experiences. They want nothing but instant gratification, and brands need to be able to deliver on this front. Businesses must keep reinventing their customer communication and support strategies to match expectations effectively. As digital-savvy users rely greatly on technology for self-service, businesses look […]
Customer service standards have risen significantly with the advent of better technology. Even within the technological realm, cloud telephony solutions have changed the game as people demand more from a contact centre than ever before. There is no room for errors. PricewaterhouseCoopers found that despite loving the company or the product, 59% of consumers would […]
The first impression is the last impression. This is a well-known saying which is quite apt for the business sector. Customers form an opinion of your company based on their first interaction, which plays a big part in their decision to stay loyal to your brand. It’s not enough to wait for customers to find […]
Gone are the days when having a good product was the only prerequisite to run a successful business; this is the era of consumers. Customer experience plays a vital role in determining whether a company can gain and retain its sales. Hence, it goes without saying that customer service has become an unavoidable priority in […]
We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So What […]
When it comes to engaging your customers with a quality experience, call management is an aspect you cannot overlook. Essentially, the process focuses on being there for the customers whenever they need you and providing satisfactory responses to their calls. Needless to say, then, this is easier said than done, as it requires you to […]