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The first priority of any business is serving its customers effectively and efficiently. While you may leverage the best of technology, it’s equally important to have all the resources in place to do the same. If you want to keep customer service as a priority with minimum resource requirements, CCaaS (Contact Centre as a Service) […]
When you run a business, you should expect phone lines to keep buzzing throughout the day. A ringing phone is often the sign of a prospective customer, but that’s not always the case. At times, you may get swarmed with spam calls—the last thing any agent would want to encounter. In fact, spam calls are […]
“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz, speaker and trainer According to Microsoft’s State of Global Customer Service statistics, 58% of customers believe that customer service affects their choice of a brand. Meanwhile, 61% of customers do not […]
Consumers today have high expectations regarding their experiences with brands. Whether it is about getting quality products or reliable customer support, they will settle for nothing but the best. When it comes to connecting with businesses, voice technology has emerged as a real game-changer. The growing popularity of voice assistants like Alexa and Siri says […]
During the last couple of months, the food and beverage (F&B) industry has undergone a lot of changes. Shops had to call it quits overnight—and gradually, businesses had to get back on their feet to recover losses. Even in the face of endless challenges, restaurateurs have shown resilience and bounced back stronger. However, the F&B […]
In today’s time, it is difficult to imagine services without Internet connectivity or automation. Same is the case with banking services. With the advent of technology, most services in this sector have gone online or are facilitated via phones. It is at With newer technology in place, the banking sector has updated various customer service […]
“The first step in exceeding your customer’s expectations is to know those expectations.” –Roy H. Williams, Author and founder of the Wizard Academy Institute. As per a Walker study, customer experience will overtake product and price as the key differentiator at the end of 2020. Businesses, even after understanding the value of customer expectations, often fail to […]
“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld, American author, speaker, and business strategist. When it comes to excelling in customer support, your contact centre agents play a pivotal role. They are all the more instrumental in […]
Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk of their clientele to competitors. With the rise of technology in the last couple of years, contact centres have also revamped and upgraded their systems. […]
The new normal has changed every industry, and the F&B (Food and Beverage) segment is not an exception. Thanks to social distancing, dining out is not an option anymore. Those who love eating out, unfortunately, have to make do with getting food delivered to their homes. This, of course, has led to an upsurge in […]