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The business landscape is growing more competitive with every passing day, making survival and growth a challenge. Unless you think beyond the ordinary, you cannot expect the customers to choose you over the other businesses offering similar products and services. Essentially, your sales greatly depend on the way you approach the potential customers because the […]
Privacy can no longer be taken for granted. From a call to a pizza delivery company to tip-off helplines, citizens are growing more wary about their personal information with every passing day, regardless of the intent of those on the receiving end. They want security, and they want it now. Businesses, too, must understand a […]
The ease and comfort of present times is testimony to the remarkable change different kinds of technology has brought into our lives. Cloud telephony, also known as hosted telephony is one such service that has added a whole new dimension to businesses. This is a voice and messaging service that was established to replace the […]
Servetel dashboard offers you a complete management of the IVR services irrespective of your location. Through this user-friendly portal, you can easily switch your agent numbers, IVR recordings etc. It also allows you to analyze the call data that matters to your business. You can quickly navigate to any functionality pertaining to the services whether […]
Marketing is a vital business operation that drives growth and revenues for an organisation. Being innovative with your marketing strategies is the key to success because you definitely need to stand apart in the hyper-competitive market. At the same time, having a fabulous mix of marketing techniques can take you ahead as buyers appreciate businesses […]
If you say you want to communicate without revealing your phone number or choose to stay private, Number Masking is bona fide for you. This allows you to be associated with any party without stressing about your privacy. With mode of communication shifting to online, it is extremely important that the data is kept secure. […]
Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate the calls entirely, it does cut down the call frequency to a significantly low number. Here, it is important to understand that employing an IVR […]
Customer Service is the new Marketing strategy. Customers today are loaded with information across various mediums. For any service they wish to experience, there are so many vendors ready to headhunt the same set of consumers offering the same type of services. In such a scenario, the customer is less of a customer but more […]