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The technology that was once considered a luxury is now part of our daily lives. So naturally, humans have become reliant on innovations that make life easier. Considering how much modern customers value technology, businesses today are strongly driven towards digitalisation. The telephonic customer service industry tops the list of technologies that tend to evolve […]
We have all enjoyed the thrill and action of dystopian and sci-fi movies. 2020 seems to be snatched out of such a film, however, nobody really wants to live this reality. With a deadly virus and no vaccine, this year has understandably built fear in people’s minds. Social distancing, self-isolation, and masks have altered our […]
Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionised the way […]
This new decade has not had the best start—to say the least. We find ourselves wanting to press the rewind button, back to the last decade. However, while 2010 was not ridden with a pandemic, technology was also significantly less advanced. The spread of technology over these years has been a marvel to behold; every […]
What did advertisements look like when you were a child? Perhaps that famous actor, or those two dogs dancings, or even that touching tale of mother and child? If not the visuals, we bet you can still hear the jingles play in the back of your head. At the same time, remember numbers like Airtel […]
When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]
Welcome to Servetel Communications. For advice on auto attendant scripts, press 1. To talk to our customer service representative, press 2. Now imagine this is what a customer hears when they call your business. These lines are read by a virtual receptionist, also known as an auto attendant (AA), who greets you and routes your […]
This is the ‘Customer is King’ era. Consumer experience is no longer limited to the purchase itself. With the advent of the Internet, communication channels have grown exponentially—we have emails, messaging apps, social media platforms, chatbots, and more. However, one form of communication has maintained its reign over these years: the telephone. Telephonic conversations are […]
The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services have come up as a feasible alternative, allowing remote diagnosis and treatment of non-critical patients. There has been a 60-80% spurt in telemedicine appointments since the outbreak […]
If you’re a fan of the sitcom Friends, you may remember the episode in which Phoebe spends day and night awake by the phone, waiting for call support. While we might have had a good laugh at the end of it, the stereotype of long waiting on calls was once a bitter reality. Owing to […]