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Do you have to communicate with customers and answer the same set of questions regularly? If yes, then Interactive Voice Response (IVR) is what your business needs. Interactive Voice Response automates the hassle of attending calls manually or answering the mundane question every day. It automatically greets the caller with a pre-recorded welcome message and […]
Businesses nowadays understand that providing better customer service to customers can drastically impact their growth. Due to which they have started incorporating advanced technologies in their organisation. One such advanced feature used by majority businesses is IVR. IVR expands to Interactive Voice Response, a service that automates the telephony system. It allows a pre-recorded voice […]
Irrespective of your organisations size and the industry, Interactive Voice Response (IVR) caters to every type of business perfectly. Besides providing a communication platform, it has proved to be a great customer engagement tool that has bridged the gap between customers and businesses. This guide aims to take you through What, Why, and How of […]
Conventional telephony systems can indeed help the business owners, but due to their limitations, they are bound to be inefficacious. This is where the role of cloud-hosted IVR system comes into play. This technology is rapidly gaining recognition and becoming ubiquitous in almost all parts of the world. Most of the businesses these days are […]
Having the right telephony phone system is imperative for running a successful business. With the advent of new technology, it has become important to select the most advanced tools to ensure proper and efficient functioning of an enterprise. Auto Attendant and IVR are two similar systems of telephony though they undoubtedly have some notable differences. […]
As an automated telephony system, Interactive Voice Response (IVR) facilitates interaction between computers and humans through voice calls, speech recognition, or telephone keypad. The new age call centre solutions are designed with features to interact with callers, analyze the calls to gather relevant information, and route the calls to the most appropriate agents. Enterprises from […]
For a long time, business growth was synonymous to the profits your business earned. However, with the passage of technical advancements and customer awareness, this quantitative aspect of the business is overridden by the qualitative aspect, famously known as customer experience. Starting from the product quality to customers’ patience, many factors come into play while […]