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Success of any business is directly proportional to the omnipresence of its communication channels. However, the choice of communication channel differs across consumers. Some consumers prefer using digital communication channels, while others call a business directly and prefer talking to a real human. 60% of customers these days prefer resolving simple customer service issues on their […]
The significance and relevance of toll free number solution in 2020 can be determined from the consistent growth of the global toll-free services market. A number of market research studies suggest a steady hike in the number of registered toll free numbers. Likewise, several studies also suggest that the demand in the world toll-free services […]
According to a New Voice Media report , “Poor customer service is costing businesses more than $75 billion a year. “ Most customers these days abandon or switch brands due to poor customer service experience. On the other hand, many customers make additional purchases from companies that provide positive customer service experience. Hence, no business can […]
Businesses are the lifeblood of any vibrant economy. They contribute not only to the economy but also in uplifting the lives of the citizens. India has become a hub for startups and is all set to dominate the world in every marketplace. In a competitive market like India, companies are required to make continuous efforts to […]