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Conventional telephony systems can indeed help the business owners, but due to their limitations, they are bound to be inefficacious. This is where the role of cloud-hosted IVR system comes into play. This technology is rapidly gaining recognition and becoming ubiquitous in almost all parts of the world. Most of the businesses these days are […]
In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]
Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a life-saver in handling mundane tasks such as answering a never-ending number of phone calls […]
Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects that providing a quality customer service is your top priority. But to utilise IVR service to the best of its abilities you need to be […]