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call back request

Reduce Call Waiting With Queue Callbacks

Queue callback is a feature that gives callers the option to circumvent long hold times. With queue callback, caller abandonment can be significantly reduced. All that customers have to do is to reserve their place in the call queue and request a call back by the agent as soon as they are available. This feature […]

Meenakshi Gupta 0

Click-to-Call: How it Boosts Your Customer Experience

After browsing through your website, the next thing customers want is to talk with a company representative to inquire about the product and services. So, it becomes important for your business to have a dedicated business phone number which makes the communication process easier for the customer. But to connect with the right agent, a […]

Manisha Mishra 0