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Can you name a single company that hasn’t ever lost a customer till date? Probably not, right? The truth is, no business owner likes to think about losing customers. But, in order to handle the rate of customer churn (a.k.a. the rate at which you lose customers over a given period of time), you need […]
One of the most common challenges that businesses face regardless of their size, is retaining existing customers. In this fast-paced business world, this task is easier said than done. So given the fierce competition, what do you think is the best way to retain customers? Surely, you need to innovate and come up with unique […]
For someone who is a part of a call centre in any way, be it an employee or manager, the most important aspect to consider is what the client wants. Then, the question that follows is: are we satisfying these needs? “We all need feedback. That’s how we improve.” These are the words of the […]
Gone are the days when having a good product was the only prerequisite to run a successful business; this is the era of consumers. Customer experience plays a vital role in determining whether a company can gain and retain its sales. Hence, it goes without saying that customer service has become an unavoidable priority in […]
When it comes to engaging your customers with a quality experience, call management is an aspect you cannot overlook. Essentially, the process focuses on being there for the customers whenever they need you and providing satisfactory responses to their calls. Needless to say, then, this is easier said than done, as it requires you to […]
The technology that was once considered a luxury is now part of our daily lives. So naturally, humans have become reliant on innovations that make life easier. Considering how much modern customers value technology, businesses today are strongly driven towards digitalisation. The telephonic customer service industry tops the list of technologies that tend to evolve […]
We have all enjoyed the thrill and action of dystopian and sci-fi movies. 2020 seems to be snatched out of such a film, however, nobody really wants to live this reality. With a deadly virus and no vaccine, this year has understandably built fear in people’s minds. Social distancing, self-isolation, and masks have altered our […]
Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
The world has been fighting COVID-19 for the better part of the year. We all witnessed dramatic changes in our lifestyles, some of which we never anticipated. One could not have imagined a near-global-scale lockdown with local mom-and-pop stores, malls, supermarkets, factories, and industries all shutdown. Individuals and businesses have come to a complete halt. […]
2020 has been rather rocky and, in this time, businesses are struggling to maintain continuity. Since it has become increasingly difficult to actively hunt for new sales leads, customer retention has gained prominence. Customer retention refers to the ability of any organisation to continually bring in business from current clients over a long period of […]