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It’s true that the world as we know it has transformed—perhaps irreversibly! Despite the continuous changes, one thing that remains constant is the human race’s ability to adapt. During the COVID-19 pandemic, businesses have struggled and experienced considerable financial shocks. It would be an understatement to say that both lives and livelihoods have been seriously […]
2020 stands as an unforgettable year in many aspects, bringing the world to a standstill. Lockdowns were initiated, while offices, malls, cafés, theatres, places of worship, and nearly every public place shut down. It is evident that COVID-19 has had personal as well as professional consequences worldwide. However, these disruptions have been more profound in […]
Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
On March 11, 2020, the world woke up to an alarming reality: COVID-19 was declared a pandemic by the World Health Organisation (WHO). This announcement led to a series of events that would transform people’s lifestyles globally. The rapid spread of the virus across boundaries has led to worldwide enforcement of quarantine and social distancing […]
Nothing is more important than communication for businesses in today’s competitive landscape. In fact, it is more important for a client today than ever before to be able to communicate with their company of choice with ease. Therefore, it makes sense for you, as an organisation, to go the extra mile with every communication channel, […]
The Corona Virus threatens to set off financial contagion in a world economy with very different vulnerabilities every way, the world economy is currently in debt; more deeply than the global financial crisis of 2008! Businesses are struggling to function and even sustain. They are faced with a fear of sudden cessation in their cash […]
There are high chances that by mid-April most companies would have shifted to working from home. As governments and essential services combat COVID-19, the rest of the world is trying to keep morale and the dwindling economy afloat. CEOs and self-help gurus a dozen have come out with workflow management ideas, but there are certain […]
As COVID-19 (or corona virus) ravages the world, businesses across the globe have no alternative but to adopt the remote working model. While some have done it as a choice, others have been mandated by lockdowns imposed by the national governments. Needless to say, the measure is vital to contain the spread of the deadly disease […]
The competition in the business landscape is growing at a breakneck pace and survival is becoming tougher than ever. Unless you are far better than the rivals, you cannot expect to survive, sustain and grow. One aspect of running your business that you cannot afford to go slack with is communication. Communicating seamlessly with your […]
The ease and comfort of present times is testimony to the remarkable change different kinds of technology has brought into our lives. Cloud telephony, also known as hosted telephony is one such service that has added a whole new dimension to businesses. This is a voice and messaging service that was established to replace the […]