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Automation has always been a concern for those who are unfamiliar with the concept. Statements like “robots will take over human jobs by 2021” and “even jobs like writing would be automated via bots” have been haunting us for a while now. However, the extent and complexity of automation depend entirely on humans. Considering how […]
Millennials, those born between 1981 to 1996, and Gen-Z, those born after 1997, are growing up to be the largest consumer group. This consumer group has already pushed the world to a mobile-first view. Their life and lifestyle choices are greatly based on mobile technology. While millennials might have had to struggle for smartphones and […]
The ongoing coronavirus pandemic has affected several aspects of our life, including the way we work and conduct business. In a scenario like this, it is natural for business owners and entrepreneurs to shy away from starting a new venture. But it doesn’t have to be this way. The pandemic is the new normal and […]
No matter what you want to call it—telecommuting, remote work or telework—the remote workforce has been expanding over the past years. And this is what we now see as the ‘new normal’. Remote work has proven itself as a crucial business continuity strategy. The resiliency of remote work has made organisations operate successfully in a […]
The world is in a crisis at the moment. Businesses have been forced to implement work-from-home. And employees are expected to meet deadlines while dealing with the challenges of remote working. Needless to say, working from the same room every day or sharing your workspace with loved ones is far from an easy change. And […]
Remember a mobile network operator’s advertisement from 2008 where mobile phones became means of education in rural areas? Who knew it would turn into reality someday. Hundreds of millions of Indians call rural and remote India their home. They live and work in distant villages across the nation. They constantly seek services that can improve […]
Markets are becoming increasingly competitive each year. New players, technologies and innovations are disrupting the market more frequently than ever. While R&D should remain a key focus for a business, intelligent managers and business owners also need to emphasise one of the most important pillars of business success—customer experience, especially the post-sale services. COVID-19 has […]
2021 has unfortunately been yet another year of unexpected crises. Citizens were already coming to terms with the news of floods in the Chamoli district of Uttarakhand when the second wave of the COVID-19 pandemic started causing havoc across the country. This was only to be followed by cyclones Tauktae and Yaas—now causing immense damage […]
The COVID-19 pandemic has severely impacted the service industry. With remote work on the rise, here’s how cloud telephony becomes a saviour. India has the fastest growing service sector in the world that contributes 66% to the country’s GDP. However, the new normal, or better yet, our new reality has made the situation complex and […]
Communication is the cornerstone of any business, regardless of its size, scale, and domain. If you have a robust communication infrastructure in place, you can stay connected with your customers, partners, and vendors at all times. Further, it also empowers your organisation with better in-house processes; it facilitates seamless communication within teams and helps customer-facing […]