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As the business landscape gets more competitive than ever, companies look to technology for securing a winning advantage. Many are undergoing digital transformation to stay in the race, but the challenge is really big for small and mid-sized businesses. Indian SMEs, in particular, are struggling to determine the right strategy and relevant components that must […]
Interactive Voice Response, or IVR, is a telephony service that allows a computer system to interact with customers via voice calls and SMS alerts. As COVID-19’s wounds on the global economy deepen with every passing week, businesses are looking to efficiently propel their work from home operations, without having to worry about hardware and maintenance. […]
Connectivity with customers is the backbone of a business. Unless a business is available to customers who want to reach it, keeping them satisfied is out of question. While small entities have a few hundred existing and potential customers, the number can be massive for larger enterprises. Moreover, organisations expect these numbers to grow with […]
ASR, or Automatic Speech Recognition, combines the realm of computer science, linguistics and electrical engineering to deliver an enriching tool for communication and business insights. Today, combined with deep learning and big data, ASR engines can seamlessly translate the spoken word into text transcripts. Whether you’re a freshly-minted agent or are placed higher up on […]
The Corona Virus threatens to set off financial contagion in a world economy with very different vulnerabilities every way, the world economy is currently in debt; more deeply than the global financial crisis of 2008! Businesses are struggling to function and even sustain. They are faced with a fear of sudden cessation in their cash […]
Many consider toll free number as an antiquated wonder of the past. But as current world developments go to show, this tried-and-tested method of information exchange can be a boon for modern-day companies. Case in point: India’s economic slowdown, and the slow and seemingly inevitable slide of our financial sector. Citizens are constantly looking over […]
There are high chances that by mid-April most companies would have shifted to working from home. As governments and essential services combat COVID-19, the rest of the world is trying to keep morale and the dwindling economy afloat. CEOs and self-help gurus a dozen have come out with workflow management ideas, but there are certain […]
Customer experience is not the same as customer service. Customer experience or CX, as marketers like to call it, focuses on the bigger picture. Customer service covers user interactions via specific points of contact (when your product needs maintenance, or there’s a missed order), CX on the other hand is about their entire perception of […]
As COVID-19 (or corona virus) ravages the world, businesses across the globe have no alternative but to adopt the remote working model. While some have done it as a choice, others have been mandated by lockdowns imposed by the national governments. Needless to say, the measure is vital to contain the spread of the deadly disease […]
Toll free numbers are telephone numbers that are charged for all received calls, instead of a service provider billing the caller. First seen in the 1950s and 1960s in North America and Great Britain, toll free numbers were invented to combat the exorbitant pricing faced by a consumer when they are attempting long distance calls […]