10 Points to Add in Your Checklist While Testing IVR – Part 2
In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]