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ivr systems

Auto Attendant or IVR: Which Option to Choose and Why?

Having the right telephony phone system is imperative for running a successful business. With the advent of new technology, it has become important to select the most advanced tools to ensure proper and efficient functioning of an enterprise. Auto Attendant and IVR are two similar systems of telephony though they undoubtedly have some notable differences. […]

Meenakshi Gupta 0

9 Reasons: Why Modern Businesses Should Adopt IVR Solutions

As an automated telephony system, Interactive Voice Response (IVR) facilitates interaction between computers and humans through voice calls, speech recognition, or telephone keypad. The new age call centre solutions are designed with features to interact with callers, analyze the calls to gather relevant information, and route the calls to the most appropriate agents. Enterprises from […]

Meenakshi Gupta 0