Interactive Voice Response

IVR
Voice Broadcasting

Mar 25, 2019Jan 10, 2022

What is IVR Blasting?

IVR blasting refers to a combination of IVR service and call blast. It is a very strong communication tool that allows pre-recorded voice messages to be automatically broadcasted to various groups. For example, when customers receive calls from their mobile operators to promote various ongoing schemes and offers, they interact with a computerised voice which […]

Meenakshi Gupta 0

Mar 11, 2019Jan 10, 2022

Interactive Voice Response : 8 Ways It Benefits Every Call Centre

Ever wonder how an enterprise manages a haystack of calls, while only employing a handful of operators? This is done via automation, and one of the perks of automation is interactive systems. An interactive system facilitates interaction between humans and computers. The first interactive systems were a Graphical User Interface (GUI) that one uses every […]

Meenakshi Gupta 0