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There’s a good chance that you will roll your eyes if we say organisations active in the social service industry need just as rigorous tech support and streamlined communications systems as their counterparts in corporate sectors do. A lot of us often imagine not-for-profit organisations functioning with threadbare operational systems in their offices. News flash: […]
Indian premier league commenced on 9th April this year. With nearly half of Indian TV viewers watching IPL, the excitement around this cricket league is at an all-time high. Nail-biting excitement, high-spirited exchanges, crackling shots and superhuman fielding—the Indian Premier League has it all. It is the biggest celebration of emerging Indian talent in cricket, […]
Did you know that India recorded the highest air pollution exposure in the world in 2019? The state of our environment is deteriorating by the day, to put it mildly. Globally also, resources are depleting by the day—painting a very bleak picture for the near future. This is more evident in energy-hungry economies like India. […]
India is a country of plurality. We are home to not only diverse cultures or languages but a multitude of political identities as well. The sheer number of political parties that exist within the country reflect the same. Our dance with democracy or elections is never too far away. General elections give way to state […]
Cloud telephony represents a big milestone in the tech world and has made a great impact on the everyday lives of people. The power of the cloud is huge—especially cloud telephony, which has gained a paramount position in business communications. Simply put, cloud telephony harnesses the capabilities of cloud servers to deliver flawless, cost-effective, intelligent […]
Brand trust has become the top priority of customers, especially in the COVID-19 pandemic era. But remote working has made it more challenging than ever. Amid this shift, cloud telephony has emerged as the hero of most organisations as they can connect with their customers, no matter where there support teams are working from. Even […]
According to Hubspot, 71% of customers believe the most important thing a business can do for them is value their time. That doesn’t come as a surprise, right? Afterall who enjoys struggling to reach out to businesses and spending long hours on support calls? Or worse—incessantly waiting on hold? Good customer support agents don’t just […]
Nearly a year ago, the entire world came to a sudden standstill. The COVID-19 pandemic forced us to revamp our lifestyles. This change was especially challenging for supermarkets and retail stores which primarily dealt with on-premise purchases. As customers hastily switched to different modes of shopping, businesses swiftly adapted to cloud telephony in order to […]
Did you know that natural disasters have increased by nearly three times in the past thirty years? Reports by reinsurer MunichRe state that they covered a whopping 820 natural disaster insured losses in 2019. Scientists agree that rapid climate change has caused this dramatic increase. Nature has long been trying to jolt humanity out of […]
What would you prefer to do? Sleep for an extra hour or spend that time commuting to work? The choice is obvious, isn’t it? Our social media is full of fancy remote working pictures from all over the world, ever since it became popular—thanks to COVID-19. The bar has been set so high and the […]