4 MIN Read
Updated: May 24, 2023
The education sector in India is vast and complex, with a history that dates to ancient times. India has made substantial progress in the field of education over the years. There has been particular focus on improving access to education, promoting literacy, and enhancing the quality of education.
Servetel has helped a number of schools, colleges, universities and other educational institutions streamline, simplify and smoothen their communication processes. More so over the past few years with the advent of the pandemic and distance education. We will discuss the same over the course of this case study.
What were the requirements of our client
Our client, one of India’s biggest private school chains, needed help setting up and managing a communication system. The pandemic required them to move their teaching and operations completely online. Thus, they needed a way to communicate with students and their families. They were especially concerned that students did not miss out on a good education.
Their concerns involved attendance management, parent-teacher communication, emergency notifications, exam results and student feedback to name a few.
After consulting with teachers, students, parents, and the school administration, our experts were able to build them a custom communication solution.
Solutions offered to the client
How we fulfilled the client’s needs with
SErvetel's cloud telephony suite
We provided the institute with an easy-to-use cloud telephony suite to help establish faster connections between students, teachers, parents, and administrative staff.
It streamlined operations and improved communication between the institute and its students. We helped them enhance attendance management with automated calls and SMS notifications.
We provided voice broadcast for distributing schedules and announcements. They were able to streamline their admission process, allowing students to submit forms and documents online via phone calls or SMS.
Interactive voice response (IVR)
The IVR system helped the client promptly navigate incoming calls and provide information on various topics such as timings, schedules, and more.
Voice Broadcast
Our solution was used to send automated emergency voice messages to parents and students.
SMS Broadcast
Servetel’s telephony suite was used to deliver exam results to students via broadcasting text messages.
SMS Alerts
With automated SMS alerts, the client could send messages to parents about upcoming events and important reminders.
Virtual Numbers
Teachers could receive and call students through the virtual numbers assigned to them.
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How cloud telephony benefitted our education client
Cloud telephony proved an effective tool for improving communication, engagement, and efficiency for our client. Our client saw several benefits of using cloud telephony in the education sector. Some of them include:
Improved communication
Our communication solution enabled our client to communicate with parents, students, and other stakeholders in a more efficient and effective manner. It came with automated systems in place for attendance, exam results, and emergency notifications. Our client could ensure that parents and students were kept informed and up to date on important information.
Enhanced efficiency
By automating processes such as attendance management and library operations, our client could improve their overall efficiency. This allowed teachers and staff to focus on other important tasks, such as delivering high-quality education.
Cost savings
Our communication systems are more cost-effective than traditional phone systems. By using cloud-based technology, our client could avoid the need for any expensive hardware and maintenance costs.
Improved student engagement
Giving our client features like student feedback hotlines, our communication solution helped improve student engagement. By collecting feedback from students and acting on it, they could create a more engaging and enjoyable learning environment.
Better parent-teacher communication
With a dedicated phone number for parent-teacher communication, the client could improve their relationships with parents. This led to greater parent involvement in their child's education, which had a positive impact on student outcomes.
Easy scalability
Our cloud-based communication system could be easily scaled up or down depending on the requirements of the client. This allowed them to adjust their communication systems as their needs changed.
Our cloud-based solutions offer several benefits for the education sector. These help improve communication and enhance efficiency through automating processes. Similarly, they helped our client save resources by avoiding expensive hardware and maintenance costs.
Features like student feedback hotlines saw better student engagement. Parent-teacher communication improved with a dedicated phone number. Finally, the system was easily scalable to adjust communication systems based on changing needs.
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