Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Picture this: Business is booming and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with
For more information, call 1800-800-xxxx. You might have heard this ubiquitous statement at the very end of several advertisements. Large organisations often market the number to empower their consumers to
Whether it is about achieving your growth potential or outpacing the competitors, the customer experience (CX) you deliver can make all the difference. Even the best products, competitive prices and
Businesses are the lifeblood of any vibrant economy. They contribute not only to the economy but also in uplifting the lives of the citizens. India has become a hub for
(Update: This blog was originally published on 22nd August 2017 and was last updated on 20th May 2020 for comprehensiveness and accuracy.) More and more businesses throughout the world are outsourcing
The marketplace has long shifted from a product-centric landscape to that focussing on services. In simpler terms, it’s all about customer satisfaction. A happy customer ensures repeated sales, word-of-mouth recommendation,