Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

how does ivr work

How Does the IVR Work?

Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects

Remote Working Myths We Busted with Cloud Telephony in 2020

Remote Working Myths We Busted with Cloud Telephony in 2020

What would you prefer to do? Sleep for an extra hour or spend that time commuting to work? The choice is obvious, isn’t it? Our social media is full of

everything about call barging

Empowering Call Centre Operations with Call Barging

“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz, speaker and trainer According


Little Known Mistakes While Running a Bulk SMS Campaign

Every business has one ultimate goal––to make profits. The only way to thrive in such competitive and saturated markets is by focussing on innovative marketing strategies. SMS marketing is one

cloud telephony revolutionising education institutes

Empowering the Education Industry the Cloud Telephony Way

Last year was the year of disruptions—in our daily lives and beyond. The CoVID-19 pandemic brought about major transformations for all industries, and the education sector was no different. Students,

Toll free Numbers - Some Myths and Facts

Toll Free Numbers – Some Myths and Facts

If you want your promising customers to reach out to you effortlessly then toll-free numbers are the best tool for you. In the contemporary scenario of business, the role of