Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
Everything You Need to Know About Call Whispering

Everything you Need to Know About Call Whispering

“The first step in exceeding your customer’s expectations is to know those expectations.” -Roy H. Williams, Author and founder of the Wizard Academy Institute. As per a Walker study, customer experience will

cloud-telephony-usage-in-covid-vaccination

4 Ways Cloud Technology Can Add Efficiency to the Covid-19 Vaccine Drive

Coronavirus defined 2020—however, so did the efforts of frontline workers and researchers across the world. They worked endlessly for months to be able to find a vaccine and fight the

What is Customer Churn and Why Does it Need More Attention?

What is Customer Churn and Why Does it Need More Attention?

Can you name a single company that hasn’t ever lost a customer till date? Probably not, right? The truth is, no business owner likes to think about losing customers. But,

Customer Retention

The What, Why and How of Customer Retention

One of the most common challenges that businesses face regardless of their size, is retaining existing customers. In this fast-paced business world, this task is easier said than done. So

The New Normal: Giving Recognition To Your Contact Centre Agents

The New Normal: Giving Recognition to Your Contact Centre Agents

“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld, American author, speaker, and

Top 5 Use Cases of Speech Analytics for Business Growth

Top 5 Use Cases of Speech Analytics for Business Growth

Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk