Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
“The first step in exceeding your customer’s expectations is to know those expectations.” -Roy H. Williams, Author and founder of the Wizard Academy Institute. As per a Walker study, customer experience will
Coronavirus defined 2020—however, so did the efforts of frontline workers and researchers across the world. They worked endlessly for months to be able to find a vaccine and fight the
Can you name a single company that hasn’t ever lost a customer till date? Probably not, right? The truth is, no business owner likes to think about losing customers. But,
One of the most common challenges that businesses face regardless of their size, is retaining existing customers. In this fast-paced business world, this task is easier said than done. So
“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld, American author, speaker, and
Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk